Refund policy

At Ocean Craft, we strive to provide the best shopping experience and premium-quality products. Please read our policy carefully before requesting a return, refund, or exchange.

Return Policy

Prepaid Orders

Refunds are available for prepaid orders.
In case of a return, the customer will be responsible for both forward and reverse shipping charges, regardless of whether shipping was charged separately at the time of purchase.
The applicable forward and reverse shipping charges will be deducted from the refund amount.

Partial COD Orders

For orders placed with Partial COD payment, only product exchange is available.
Refunds are not applicable for Partial COD orders.
In case of an exchange, a handling fee of up to ₹100 per item may be deducted.

Conditions for Return

To be eligible for a return:

Return requests must be raised within 7 days of receiving the product.
Products must be:
- Unused and unwashed
- In original condition
- With original tags, labels, and packaging intact
An unboxing video showing the parcel opening and product inspection is mandatory in case of:
- Wrong item received
- Damaged product
- Missing item complaints
Wrong or defective items must be reported within 2 days of delivery.

Exchange Policy

Exchanges are accepted within 7 days from the date of delivery.
A handling fee of up to ₹100 per item may be deducted for exchanges.
Return pickup will usually be attempted within 24–48 hours after the request is approved.
A maximum of 3 pickup attempts will be made by the courier partner.
Please note that the complete return, exchange, or refund process may take 10–14 working days in rare or exceptional cases.
For Partial COD orders, only product exchange is available. Refunds are not applicable.

Self-Shipping for Returns

If reverse pickup service is unavailable in your area, you will need to self-ship the product to the following address:

Ocean Craft Warehouse
Tulip Plaza CHS, Shop No. 5
Plot No. 114, Sector 13
Kharghar, Navi Mumbai
Maharashtra – 410210