At Ocean Craft, we strive to provide the best shopping experience and premium-quality products. Please read our policy carefully before requesting a return, refund, or exchange.

Return Policy

Prepaid Orders

• Refunds are available for prepaid orders.
• Shipping charges may be deducted from the refund amount.

Partial COD Orders

• Refunds are not available for partial COD orders.
• Store credit will be provided after deducting applicable shipping charges.

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Conditions for Return

To be eligible for a return:

1. Return requests must be raised within 7 days of receiving the product.
2. Products must be:
   • Unused and unwashed
   • In original condition
   • With original tags, labels, and packaging intact
3. An unboxing video showing the parcel opening and product inspection is mandatory in case of:
   • Wrong item received
   • Damaged product
   • Missing item complaints
4. Wrong or defective items must be reported within 2 days of delivery.

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Exchange Policy

1. Exchanges are accepted within 7 days from the date of delivery.
2. A handling fee of up to ₹100 per item may be deducted for exchanges.
3. Return pickup will usually be attempted within 24–48 hours after the request is approved.
4. A maximum of 3 pickup attempts will be made by the courier partner.
5. Please note that the complete return, exchange, or refund process may take 10–14 working days in rare or exceptional cases.

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Self-Shipping for Returns

If reverse pickup service is unavailable in your area, you will need to self-ship the product to the following address:

Ocean Craft Warehouse
Tulip Plaza CHS, Shop No. 5
Plot No. 114, Sector 13
Kharghar, Navi Mumbai
Maharashtra – 410210