Shipping policy
At Ocean Craft, we ensure that your order is processed and delivered with care and efficiency. Please review our shipping policy below for complete details.
Order Processing Time
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Orders are processed within 1–2 business days after successful payment.
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Orders placed on weekends or public holidays will be processed on the next working day.
Shipping & Delivery Timeline
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Estimated delivery time is 3–7 business days, depending on your location.
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Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
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Ocean Craft is not responsible for delays caused by logistics partners.
Shipping Charges
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Shipping charges, if applicable, will be clearly displayed at checkout.
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Shipping fees are non-refundable, even in case of returns or exchanges.
Serviceable Locations
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We currently ship across India.
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Delivery to certain remote or restricted areas may take additional time or may not be serviceable.
Order Tracking
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Once your order is shipped, you will receive a tracking link via SMS or email.
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Customers are responsible for tracking their shipment and ensuring availability at the delivery address.
Delivery Guidelines
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Please ensure that the shipping address and contact details provided are accurate.
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Ocean Craft will not be responsible for delivery failures due to incorrect address, incomplete details, or unavailability of the customer at the time of delivery.
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In case of repeated failed delivery attempts, the order may be returned to origin.
Unboxing Recommendation
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Customers are strongly advised to record an unboxing video upon delivery.
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This is mandatory for raising complaints related to damaged, missing, or incorrect items.
Split Shipments
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In some cases, orders may be shipped in multiple packages to ensure faster delivery. Customers will be informed accordingly.
International Shipping
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Currently, Ocean Craft does not offer international shipping.
Lost or Damaged Shipments
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If your order is lost or damaged during transit, please contact our customer support team within 48 hours of delivery with relevant details and proof.
Customer Support
For any shipping-related assistance, please reach out to us:
📧 Email: support@oceancraft.in